SHIPPING & RETURNES
SHIPPING POLICY
At Alpine Co, we strive to provide a seamless and efficient shipping experience for our customers. Here's an overview of our shipping policy:
1. Shipping Options: We offer various shipping options to accommodate your needs. During the checkout process, you can choose from available shipping methods based on your location and delivery preferences.
2. Processing Time: Once your order is placed, we typically require 1-2 business days to process and prepare it for shipping. Please note that this processing time may vary during peak seasons or promotional periods.
3. Shipping Time: The estimated shipping time depends on the destination and the shipping method you have selected. During the checkout process, you will be provided with an estimated delivery date. Please note that these are estimated times and may vary due to factors beyond our control, such as weather conditions or carrier delays.
4. Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The shipping fees will be displayed during the checkout process, and you will have the opportunity to review and confirm the total cost before completing your purchase.
5. Tracking and Notifications: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its whereabouts. Additionally, we may send you notifications regarding the status of your order and any important updates related to the shipping process.
6. International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information before placing an international order.
7. Order Support: If you have any questions or concerns about your order, shipping, or delivery, our customer support team is here to assist you. You can reach out to us via email or phone, and we will do our best to address your inquiries promptly and efficiently.
At Alpine Co, we value your satisfaction and aim to provide a positive shipping experience. Should you have any further questions or require additional information, please don't hesitate to reach out to us.
RETURN & EXCHANGE POLICY
At Alpine Co, we want you to be completely satisfied with your purchase. If, for any reason, you need to return or exchange an item, please review our return and exchange policy below:
1. Eligibility:
- Returns: You may initiate a return within 30 days from the date of purchase.
- Exchanges: Exchanges can be requested within 60 days from the date of purchase.
- Please note that certain items, such as personalized or final sale items, may not be eligible for return or exchange. Any such exceptions will be clearly stated on the product page.
2. Condition of the Item:
- To qualify for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
- Please ensure that all tags, labels, and accessories are intact and undamaged.
3. Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team either by email or phone. Provide them with your order details and reason for the return/exchange.
- Our customer support team will guide you through the process, provide you with a return authorization if necessary, and provide instructions for shipping the item back to us.
4. Return Shipping:
- If the return or exchange is due to our error or a defective item, we will provide a prepaid shipping label or arrange for a pickup.
- If the return or exchange is due to a change of mind or a non-defective item, the customer is responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of the item.
5. Refunds and Exchanges:
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed promptly, and the replacement item will be shipped to you as soon as possible.
Please note that the processing time for refunds and exchanges may vary and is subject to the return shipping and inspection process.
If you have any questions or need further clarification regarding our return and exchange policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.